In 2005, Bundaberg Base Hospital (BBH) made world news after Surgeon Jayant Patel was arrested over the deaths of patients on whom he operated as Director of Surgery at the Hospital. Patel was alleged to have caused at least 18 deaths through negligence. While medical staff making mistakes is not a new phenomena this was a rare case where employees attempted to voice concerns but a substantial system failure led to very public and extended legal proceedings that laid bare processes normally dealt with ‘in house’.
Giving staff a say in what happens in their workplace in the hope that it will influence their employer’s operations and business affairs for the better is what employers want. Equally, employees wish to put forward views both for this reason as well as asserting their own interests. These are both what researchers refer to as ‘employee voice’.
The assumption cannot be made however, that formalised
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